Home / Changelog
What is new in AidEcho.
Product updates, improvements and fixes. We ship often, and we keep the answers honest.
July 2026New
The Desk, reimagined
- Live handoff workspace with inbox, thread and visitor context
- Assignment strategies: take turns, least-busy, by skill, by language, sticky and manual
- Internal notes and team whisper, invisible to the visitor
July 2026New
AI reply assist
- Suggest a reply, rephrase, shorten or warm up a draft in one tap
- Saved replies with slash commands
- Custom statuses, tags and macros
June 2026Improved
Knowledge that stays current
- Scheduled rescans on your own cadence
- New pages read automatically as they appear
- On-demand rescan of the whole site or just failed pages
June 2026New
Insight and reports
- Resolution rate, first-reply time and conversation sentiment
- Coverage gaps: the questions your site does not answer yet
- Team leaderboards and SLA reports
May 2026New
Security and control
- Roles and per-website permissions
- Verify-then-reveal for protected contact details
- Audit log, data retention and two-factor sign-in
May 2026Improved
Make it yours
- Widget color, theme, avatar and position
- Business hours, timezone and escalation rules
- One-line embed for any website
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