Grounded answers
Replies come only from your pages and documents, never the open internet.
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One agent. Everything customers ask, and the team behind it.
More than a chatbot. AidEcho answers with sources, captures and qualifies leads, books appointments, onboards users, and hands off to your team, with the tools and controls a real support team needs.
Answers customers trust
Sources on every reply
Each answer can link back to the exact page it came from.
Your brand voice
Friendly, formal or technical. It writes the way your business speaks.
Speaks their language
Answers each visitor in the language they wrote in.
No hallucinations
No match means an honest handoff to a human, not a made-up answer.
Smart suggestions
Offers the next helpful question or action to keep things moving.
Turns conversations into outcomes
Lead capture
Asks for an email at the right moment and saves a qualified lead.
Qualification
Gathers intent and context so sales gets a warm, informed lead.
Onboarding flows
Guides new users step by step until they reach value.
Appointment booking
Turns service questions into booked appointments, then routes them.
Proactive messages
Reaches out at the right moment, on the pages that matter.
Product recommendations
Suggests the right product from your catalog, inside the chat.
AI, built in
Real AI, doing real work.
AI reply assist
SuggestRephraseWarmer
Suggested: Great question! Orders over $60 ship free, and to Canada it is 3 to 5 days.
AI reply assist
Suggest a reply, rephrase, shorten or warm it up in one tap.
AI summary
Visitor asked about a duplicate charge.
Refund issued for the extra order.
Visitor confirmed and thanked the team.
Conversation summaries
Every handoff arrives with an AI summary of what happened.
Sentiment
Positive56%
Neutral22%
Negative22%
Sentiment analysis
Know how each conversation felt, scored automatically.
Auto-translate
ES Hola, cuando llega mi pedido?
Understood: When does my order arrive? Replying in Spanish.
Auto-translate
Understands and replies in the visitor language.
Coverage gaps
Do you offer gift wrap?
Is there a loyalty program?
Do you ship to the EU?
Coverage gaps
AI surfaces the questions your site does not answer yet.
Take turns, routed
ASAva · available
NKNeel · busy
MFMia · available
Smart routing
Routes each handoff to the right teammate, automatically.
Live handoff and team tools
Your team steps in, and never types alone.
Take turns, routed
ASAva · available
NKNeel · busy
MFMia · available
Assignment strategies
Take turns, least-busy, by skill, by language, sticky or manual, per website.
Internal note
Note to team: VIP customer, waive the restocking fee on this one.
Internal notes
Leave private notes on a conversation that the visitor never sees.
Team whisper
@Neel can you confirm warehouse stock before I reply?
Whispers are seen by your team only, never the visitor.
Team whisper
Ping a teammate inside a chat to get help, invisible to the visitor.
Saved replies
/ship Standard delivery is 3 to 5 business days.
/refund Refunds land in 5 to 7 days.
/hours We are online 9am to 9pm IST.
Saved replies
Insert canned answers with a slash command, in your voice.
Custom statuses
On hold
Waiting for customer
In review
+ Add status
Custom statuses
Set conversation statuses that fit your team workflow.
Response targets
1.8s
First reply target 60s on track
Resolution target 30m 92% met
SLA timers
Track first-response and resolution targets, and stay ahead of them.
Dependencies
Refund #482
Warehouse check
Dependencies
Block a reply on another task, so nothing ships half-answered.
Tags & macros
salesbillingpriorityvip
macro Tag, reply and close in one step.
Tags & macros
Label conversations and run tag, reply and close in one step.
Snooze
Awaiting customer
Follow up Monday
Snooze
Park a quiet chat and have it wake exactly when you need it.
Timesheets
ASAva
NKNeel
MFMia
Timesheets
See who worked which chats, and for how long, per teammate.
Tags & macros
salesbillingpriorityvip
macro Tag, reply and close in one step.
Departments
Group teammates into departments and route by skill or language.
In your dashboard
The Desk, where your team takes over.
A focused workspace with the thread, visitor context, notes and the reason for handoff.
Knowledge that stays current
Always reading, on your schedule.
Scheduled updates
Rescan Weekly, Mon 02:00
Auto-read new pages
Next scan
Scheduled updates
Automatic rescans on your cadence, plus new pages read as they appear.
Proactive message
trigger On the pricing page for 20s
Still comparing plans? I can help you pick the right one.
On-demand rescan
Rescan the whole site, or just the pages that failed, any time.
Rating
4.6
CSAT last 30 days 92% happy
Replies rated 1,204
Ratings & CSAT
Let visitors rate replies, and watch quality trend over time.
More ways to help
Files & documents
Add PDFs and docs to the same knowledge base as your pages.
Attachments
Share images and files with visitors, right in the conversation.
Exports
Export conversations and leads whenever you need them.
Webhooks & API
Push leads and events into your stack, or build on the API.
Appearance
Widget color, theme, avatar, greeting and position.
One-line embed
Paste a single snippet. Works on any website, no code.
In your dashboard
It reads every page you publish.
Your whole site, indexed into a private knowledge base that answers can cite.
Security & control
Enterprise-grade control, without the enterprise headache.
Role: Support
Reply to conversations
Assign teammates
View lead contact
Change billing
Roles & permissions
Owners, admins and teammates, with fine-grained, per-website access.
Protected contact
••• ••• ••••Verify to reveal
Verify then reveal
Sensitive contact details stay masked until a teammate verifies to view.
Audit log
Ava assigned a chat to Neel
You updated bot settings
Mia viewed lead contact
Audit log
Every important action recorded, for accountability and review.
Sign-in security
Two-factor auth
Google sign-in
Session limits
Sign-in security
Two-factor auth, Google sign-in and session limits, on by default.
Data retention
Keep chats for 12 months
Redact contact after export
Region India
Data retention
Set how long chats are kept, redact on export, choose your region.
Role: Support
Reply to conversations
Assign teammates
View lead contact
Change billing
Teams & departments
Group teammates into departments and route by skill or language.
In your dashboard
And you see all of it, measured.
Traffic, resolution rate, first-reply time and sentiment, in one place.
Ready to see it on your site?
Add your website, watch AidEcho read it, and go live in minutes. Free to start.
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