Menu and dietary
Do you do gluten free? Is there a vegan option? Can you handle a nut allergy? Is there a kids menu?
Home / Industries / Hospitality
🍴Nobody phones to ask if you do gluten free.
They check the website, find nothing, and book somewhere that said so.
Dietary requirements, parking, whether you take a large table, what time the kitchen closes. These decide where people eat and stay, they are asked in the evening, and they are almost always already on your site somewhere.
An AI chatbot for hospitality is an assistant that reads your menus, booking policy, opening hours and access pages, then answers the dietary, timing and practical questions guests ask before booking. It cites the page behind every answer and passes booking requests to your team.
01 / What it does
Four questions between a guest and a booking.
Ask your front of house what they repeat. It is dietary, parking, group size and what time you stop serving, every single service.
Timing
What time does the kitchen close? Do you do lunch? Is there a set menu before seven? Last orders?
Groups and occasions
Can you take twelve? Do you do private hire? Is there a deposit? Can we bring a cake?
Getting there
Is there parking? Step free access? Are dogs allowed? How far from the station?
02 / In practice
One booking, and one thing the kitchen must confirm.
Do you do a set menu on a Saturday evening?
Saturday evening is a la carte only. The set menu runs Tuesday to Friday until 6.30pm at 28 pounds for three courses.
Source: /menus/set-menuOne of our party is coeliac. Is that manageable?
Most dishes have a gluten free version and the menu marks them. Coeliac specifically means cross contamination, which the kitchen handles case by case rather than as a menu note.
Can you check with them and hold a table for six at 8?
A table of six on a Saturday needs the team rather than me, and I would rather the kitchen confirmed the coeliac question directly. Passing this over now with both.
Handed to the team
MR
Hi, Marco here. Six at 8pm is fine and chef has confirmed a coeliac-safe prep. I will note it on the booking.
03 / How it works
The questions that arrive after service starts.
Nobody is watching an inbox at seven on a Friday. That is exactly when people are deciding where to eat.
- Answers during service When the phone is busy and nobody can pick up, the website still replies.
- Menus stay current Change the menu page and the answers change with it, with no stale dish descriptions.
- Captures the booking Party size, date, time and any dietary note, passed over as one enquiry.
- Knows your hours Answers differently when you are closed and sets an honest expectation of when someone replies.
04 / Straight about the limits
Where the kitchen has to decide.
Allergies are the one place a confident answer is the wrong answer. This is deliberate.
- Answers Menus as published, opening hours, booking policy, deposits, parking and access.
- Will not Confirm an allergy is safe. It explains what the menu marks and hands the specifics to the kitchen.
- Cannot See live table availability. It captures the request and your team confirms.
Is the risotto safe for a severe nut allergy?
The menu marks it nut free as a recipe, but a severe allergy is about the kitchen environment rather than the dish, so I will not confirm it myself. Let me get the team so chef can answer properly.
Source: /menu05 / By business type
Different businesses, different first question.
Venues and hospitality share a diary problem with the rest of these.
06 / Questions
Answers, before you ask.
What is an AI chatbot for a restaurant?
An assistant that reads your menus, booking policy, opening hours and access pages, then answers the dietary, timing and practical questions guests ask before booking, citing the page each answer came from.
Will it answer allergy questions?
It explains what your menu marks and what you have published about preparation. It will not confirm that a dish is safe for a severe allergy, because that depends on the kitchen on the night, and it hands those to your team.
Can it take a booking?
It captures the request with party size, date, time and any notes, then passes it to your team. Reading live table availability from a booking system is on the roadmap.
Does it work for hotels as well as restaurants?
Yes. The questions change to check-in times, parking, room types and cancellation policy, and the mechanism is identical: it answers from your own pages.
Answer the table you are about to lose.
Add your website, watch it read your menus and policies, and go live today. Free to start.
No credit card to start. Live in minutes.