Insurance and referral
Do you take my insurer? Do I need a GP referral? Can I self refer? Do you invoice them directly?
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🦴Do you take my insurer, and do I need a referral.
Two answers that decide whether somebody books you or the clinic down the road.
People in pain want to know two things before they book: whether it is covered, and whether they need a GP first. Both are on your site and neither needs a clinician. AidEcho answers them immediately and routes anything about the injury itself to your team.
An AI chatbot for a physiotherapy clinic is an assistant that reads your insurer list, referral policy, session pricing and appointment pages, then answers the practical questions people ask before booking. It has no clinical knowledge of its own and routes anything about an injury to your team.
01 / The real inbox
Fifteen questions, and two of them decide the booking.
Somebody in pain is comparing three clinics. Whoever answers the insurer and referral questions first usually gets the appointment.
Cost
What is a first session? Follow-ups? Do you do block bookings? Is there a concession rate?
The appointment
How long is it? Will I get treatment on the first visit? How many sessions will I need? What should I wear?
Access and availability
Do you do evenings? Is there parking? Is the clinic step free? Do you do home visits?
02 / Start to finish
One patient, and where it stops being practical.
Do you take Vitality and do I need a referral?
We are recognised by Vitality. Most of their plans need a GP referral before the first session, and we invoice them directly once the authorisation code comes through.
Source: /insuranceIf I pay myself instead, what does it cost?
Self-funded is 60 pounds for the initial 45 minute assessment and 45 pounds for follow-ups, with a block of six at 240 pounds.
Source: /pricesI have had sciatica for three weeks. How many sessions would that take?
That depends on your own assessment and is not something I should estimate. Let me get someone from the team who can talk through what to expect.
Handed to the clinic
TP
Hi, Tom here, physio. Three weeks of sciatica is usually a handful of sessions, but I would want to assess first. Shall I find you a slot this week?
03 / What it changes
The insurer answer that wins the appointment.
A patient in pain will not wait for a call back. They will message three clinics and book the one that told them straight away whether they are covered.
- Decides The insurer and referral question that most clinics answer a day late.
- Stops At anything about the injury itself, which goes to a clinician.
- Captures The evening enquiry with the whole conversation, so the call back is a booking.
Can I claim on my insurance if I have already started paying myself?
Most insurers only cover sessions from the date of authorisation, not retrospectively. The insurance page sets out what each one we work with needs.
Source: /insurance04 / Nearby
Nearby.
Related pages for clinics and appointment-led businesses.
05 / Questions
Answers, before you ask.
What is an AI chatbot for a physiotherapy clinic?
An assistant that reads your insurer list, referral policy, session pricing and appointment pages, then answers the practical questions people ask before booking, citing the page each answer came from.
Will it give advice about an injury?
No. It answers only from what your clinic has published, so it has no clinical knowledge of its own. Anything about symptoms, recovery time or whether treatment is appropriate goes to your team.
Can it tell someone whether their insurance covers them?
It answers your published insurer list and what each one requires. Whether a specific policy will authorise a specific course of treatment is between the patient and their insurer, and it says so.
Can it book an appointment?
It explains availability as published and captures the enquiry with the full conversation, then passes it to your team. Reading your live diary is on the roadmap, not in the product today.
Answer the insurer question first.
Add your clinic website, watch it read your insurance and pricing pages, and go live today. Free to start.
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