Sellers
What is your commission? Is the valuation free? Sole or multi agency? What is the tie-in period?
Home / Industries / Real estate
🏡Property enquiries arrive at ten at night. Yours go unanswered until nine.
By then they have booked a viewing with the agent who replied.
People search for property in the evening and on Sunday, then message three agents the same question. AidEcho answers your fees, viewing process, valuation offer and tenancy terms from your own pages the moment they ask, and passes the viewing request to your team with everything already established.
An AI chatbot for an estate agent is an assistant that reads your fees, selling and letting guides, area pages and tenancy terms, then answers the questions buyers, sellers, landlords and tenants ask before they call. It cites the page behind every answer and passes viewing and valuation requests to your team.
01 / What it does
Four questions, from four different people.
An agency serves buyers, sellers, landlords and tenants at once, and each arrives with a completely different first question. All four are already on your site.
Buyers
Can I book a viewing this weekend? Is it chain free? What is the tenure? Are offers being considered?
Landlords
What does full management cost? Do you do tenant referencing? Who handles repairs? Is there a setup fee?
Tenants
What is the deposit? Do you accept pets? What income do I need? How long is the tenancy?
02 / In practice
One seller, comparing three agents on a Sunday.
What would you charge to sell a three bed in Didsbury?
Sole agency is 1.2% plus VAT on a no sale no fee basis, with photography, floorplan and portal listings included and nothing payable upfront.
Source: /selling/feesHow long am I tied in for?
Twelve weeks on sole agency, then two weeks notice to switch. Multi agency is available at 2% with no tie-in.
Source: /selling/termsWhat do you think it is worth? Similar ones went for around 380.
Putting a figure on your specific property is a valuer job rather than mine, and getting it wrong helps nobody. Valuations are free and usually within 48 hours. Let me pass this over with what you have told me.
Handed to the team
HW
Hello, Hannah here. I can come Tuesday evening or Saturday morning, and I will bring the comparables for your road.
03 / How it works
Four audiences, one website, correct routing.
The hard part of an agency site is that a landlord and a tenant need opposite answers from the same pages, and the enquiry has to reach a different desk.
- Routes by department Sales, lettings and property management each receive what belongs to them rather than one shared inbox.
- Answers the fee question The one thing every seller and landlord asks first, and the one most agency sites bury.
- Captures the viewing Contact details plus the whole conversation, so the call back is a booking rather than an interview.
- Re-reads on a schedule Change a fee or a tenancy term and the answers change with it.
04 / Straight about the limits
What it settles, and what needs a valuer.
Property is full of numbers that depend on the property. The useful thing is an assistant that knows which is which.
- Answers Fees, tie-in periods, the viewing and offer process, tenancy terms, deposits and what you cover.
- Will not Value a property or estimate what an offer should be. Those go to a valuer, every time.
- Cannot See your CRM, live availability or the status of a chain. It captures the enquiry and hands it over.
Has the flat on Palatine Road had an offer accepted?
I cannot see the status of individual properties. The listing is still marked available on the site, but the sales team will know today. Let me pass you to them.
Source: /properties05 / By business type
Different businesses, different first question.
An agency is really several businesses sharing a website. These cover the neighbouring cases.
06 / Questions
Answers, before you ask.
What is an AI chatbot for an estate agent?
An assistant that reads your fees, selling and letting guides, area pages and tenancy terms, then answers the questions buyers, sellers, landlords and tenants ask before they call, citing the page each answer came from.
Will it value a property?
No. It quotes your published fees and explains how a valuation works, but putting a figure on a specific property is a valuer judgement and goes to your team. Guessing a number would cost you the instruction when the real one arrives.
Can it book a viewing?
It explains the viewing process and captures the request with contact details and the whole conversation, then passes it to the right desk. Reading your live diary or CRM is on the roadmap, not in the product today.
Can sales and lettings enquiries go to different people?
Yes. Routing is by department, so a landlord enquiry and a buyer enquiry never land in the same inbox.
Answer the seller comparing agents on Sunday.
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