This policy explains when and how we refund payments for AidEcho, a product of RageEdge AI Pvt. Ltd. ("we", "us"). It works alongside our Terms of Service. We have kept it plain, because money should be easy to understand.
Try before you pay
We would rather you be sure than sorry. AidEcho has a free plan and a free trial on paid plans, so you can add your website, watch it read your pages, and see the answers before you are charged. No credit card is needed to start.
How billing works
Paid plans are billed in advance for the cycle you choose, monthly or annual. You can cancel at any time, and you can upgrade or downgrade whenever you like. When you change plans, we prorate the difference so you only pay for what you use.
Cancelling
When you cancel, your plan stays active until the end of the period you already paid for, and we do not charge you again. We do not automatically refund the unused part of the current period, unless the law where you live says otherwise or one of the cases below applies.
When we refund
We will refund you in these cases:
- You were charged by mistake, charged twice, or charged after you cancelled.
- You bought a paid plan for the first time and ask for a refund within 14 days of that charge, and you have not made heavy use of paid features. We may deduct usage that has real cost to us.
- A problem on our side stopped you from using AidEcho for a meaningful stretch and we could not put it right.
Where a refund applies to an annual plan, we usually refund the unused whole months, not partial ones.
When we usually do not
We usually cannot refund payments once a billing period is well underway and the service has been used as intended, a change of mind after the window above, or accounts closed for breaking our Terms of Service. Taxes and third-party fees that we cannot recover are not included in a refund.
How to request one
Email hello@aidecho.com from the address on your account, or use the contact page. Tell us your account and what happened. We aim to reply within 2 business days, and approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.
Your statutory rights
Nothing in this policy removes any refund or cancellation rights you have under the law where you live. Where local law gives you more, that law wins.
Changes
If we update this policy, we will change the date at the top and, for material changes, let you know. The version in force when you were charged is the one that applies to that charge.
Contact
Questions about a payment or refund? Email hello@aidecho.com or use the contact page. We would rather you ask than wonder.