Grounded, cited answers
Only from your content, with the source. No open-internet guessing, ever.
Home / Security
Trust you can hand to a customer.
The fear with an AI answering customers is simple: what if it says the wrong thing, or the wrong person sees something private. AidEcho is built so it only says what your site says, and only the right people see the rest.
It only says what your site says
AidEcho answers from the content it read on your own pages, and every answer can show its source. When the answer is not there, it does not guess. It says so and offers a human. That is the whole point: your customers get correct answers, and you never wake up to a screenshot of your assistant making something up.
Verify then reveal
Sensitive contact details stay masked until a teammate verifies to view them.
Roles and permissions
Owners, admins and teammates, with fine-grained, per-website access.
Audit log
Every important action is recorded, so nothing happens without a trail.
Sign-in security
Two-factor sign-in, Google sign-in and session limits, on by default.
Data retention you set
Choose how long chats are kept, redact on export, keep control of your data.
Your data stays yours
AidEcho reads your public pages and the documents you add, and uses them to answer your customers. It does not sell your data, and it does not train a public model on your private conversations. You decide what it reads, who on your team can see what, and how long anything is kept.
Have a security question we have not answered here? We would rather you ask than wonder.
Security FAQ
Answers, before you ask.
Can AidEcho make up an answer?
No. It answers only from content it has read on your site, and every answer can show its source. If the answer is not there, it says so and offers a human instead of guessing.
Who can see customer contact details?
Sensitive contact details stay masked until a teammate verifies to view them, and every reveal is recorded. You control access with roles and per-website permissions.
How long is our data kept?
You set how long conversations are kept and can redact on export. Retention is yours to configure.
Answers you can stand behind.
Add your website, watch AidEcho read it, and see answers that only ever come from you. Free to start.
No credit card to start. Live in minutes.