What it costs
How much is a full service? Is the MOT extra? What is the hourly labour rate? Do you price match?
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🚗What does a service cost, and can you take it Thursday.
Two questions, asked in the evening, decided by whoever answers first.
Servicing prices, MOT availability, whether you handle a particular make, what finance you offer. These are asked after work, when the workshop is shut, and answered by whichever garage replied. AidEcho answers from your own pages the moment they ask.
An AI chatbot for a garage or dealership is an assistant that reads your service pricing, MOT information, warranty terms and finance pages, then answers the cost, timing and eligibility questions drivers ask before booking. It cites the page behind every answer and passes bookings to your team.
01 / What it does
Four questions before anyone books the car in.
A driver comparing three garages asks all three the same thing. Every one of these is already on a price page you have published.
Timing
Can you take it this week? Is it same day? Do you do while you wait? Is there a courtesy car?
Warranty and makes
Will it affect my manufacturer warranty? Do you work on EVs? Are you approved for my make?
Buying and finance
What finance do you offer? Do you take part exchange? Is there a warranty on used? Can I test drive?
02 / In practice
One driver, and a quote that needs the car.
Full service and MOT on a 2019 Golf, what am I looking at?
Full service is 219 pounds up to 2.0 litre and the MOT is 45 pounds when booked together, so 264 all in including the 40 point check.
Source: /servicing/pricesWill using you void my VW warranty?
No. Servicing to manufacturer schedule with genuine or matching quality parts protects the warranty under block exemption rules, and we stamp the book.
Source: /servicing/warrantyThere is also a rattle from the front when I go over bumps.
Diagnosing a noise needs someone to drive it, so I will not guess at a cause or a price. Let me pass this to the workshop with your service booking.
Handed to the workshop
GT
Hi, Gary here. A rattle over bumps is usually a drop link, about 90 pounds fitted, but we will confirm on the ramp. Thursday work for you?
03 / How it works
The enquiry arrives after the workshop closes.
Nobody rings a garage at eight in the evening. They message three, and book with the one that answered before morning.
- Answers out of hours When the workshop is shut and the phone diverts, the website still replies.
- Prices per engine size Answers the actual price band from your table rather than "prices from".
- Captures the booking Make, model, work needed and preferred day, passed over as one enquiry.
- Routes sales and service A finance question and a service booking do not land in the same inbox.
04 / Straight about the limits
What needs the car on the ramp.
Quoting a repair from a description is how a garage ends up honouring a price it should never have given.
- Answers Published service and MOT pricing, labour rates, warranty position, finance options and opening hours.
- Will not Diagnose a fault or quote a repair from a description. Those go to the workshop.
- Cannot See your diary, live stock or a specific vehicle history. It captures the enquiry and hands it over.
My engine light is on, how much to fix it?
An engine light can be a dozen things, so quoting one would not be honest. Diagnostics are 55 pounds and refunded against any work. Let me get someone to book it in.
Source: /servicing/diagnostics05 / By business type
Different businesses, different first question.
Workshops and dealerships share the diary problem with the rest of these.
06 / Questions
Answers, before you ask.
What is an AI chatbot for a garage?
An assistant that reads your service pricing, MOT information, warranty terms and finance pages, then answers the cost, timing and eligibility questions drivers ask before booking, citing the page each answer came from.
Will it quote for a repair?
Only what you have published, such as a service or MOT price. It will not quote a repair from a description of a noise or a warning light, because that needs the car, and guessing would leave you honouring a wrong figure.
Can it book the car in?
It captures the enquiry with make, model, the work needed and a preferred day, then passes it to your team. Reading your live diary is on the roadmap, not in the product today.
Can sales and servicing enquiries be separated?
Yes. Routing is by department, so a finance question and a service booking never land in the same inbox.
Answer the driver comparing three garages.
Add your website, watch it read your pricing and warranty pages, and go live today. Free to start.
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