What is included
Are flights included? Meals? Tips? What is the single supplement? Is insurance required?
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✈What is included, and what happens if I cancel.
Two questions worth more than every photograph on the page.
Travel is bought carefully and worried about afterwards. What is actually included, do I need a visa, what happens if plans change. AidEcho answers all of it from your itineraries and terms, in the evening when people are actually planning.
An AI chatbot for a travel company is an assistant that reads your itineraries, inclusions, terms and country guides, then answers the questions travellers ask before booking and after. It cites the page behind every answer and passes booking changes to your team.
01 / What it does
Four questions between a browse and a booking.
Travel enquiries are researched in the evening across three operators. The one that answers inclusions and cancellation plainly gets the deposit.
The itinerary
How much walking per day? What is the group size? Are there free days? What are the hotels like?
Entry and health
Do I need a visa? Which vaccinations? Is my passport validity enough? Any local rules?
If plans change
What is the cancellation policy? Can I transfer to another date? When is the balance due?
02 / In practice
One traveller, and one thing the team must confirm.
How much walking is there on the Peru trip each day?
Most days are 4 to 6 hours at a moderate pace, with two harder days on the Inca Trail at 7 to 8 hours and significant altitude.
Source: /trips/peru/itineraryI had a knee replacement two years ago. Is that realistic?
The fitness page rates it moderate to challenging and recommends discussing any joint surgery with us and your doctor before booking, rather than a yes or no from a page.
And what if I book and then cannot go?
Free to cancel up to 90 days before departure minus the deposit. Inside 90 days a sliding scale applies, and the terms page has the full table.
Source: /booking-termsCan someone talk me through whether the knee is a problem?
That is exactly the conversation to have with a person rather than me. Passing you over with what you have told me.
Handed to the team
IS
Hi, Isabel here. We have had several travellers post knee replacement on this one. Let me talk you through the two hard days.
03 / How it works
The detail lives in a PDF nobody opens.
Travel information is famously buried: a 14 page itinerary, a separate terms document, a country guide. The assistant reads all of it and answers the one line somebody wanted.
- Reads your documents too Itinerary PDFs, kit lists and terms as files alongside your website pages.
- Answers in their language International travellers ask in their own language and get an answer in it.
- Covers the time difference Enquiries arrive from other time zones, which is most of the reason they go unanswered.
- Cites the itinerary Every answer links the page or document, so nobody argues later about what was said.
04 / Straight about the limits
What it will not decide.
Travel has two areas where a confident wrong answer is expensive: fitness for a trip, and entry requirements.
- Answers Inclusions, itinerary detail, group sizes, payment schedule and cancellation terms as published.
- Will not Judge whether someone is fit enough for a trip. That goes to your team and their doctor.
- Careful with Visas and entry rules. It quotes your country guide and tells people to confirm with the embassy, because rules change.
- Cannot See a booking, change a date or process a refund. Those go to your team.
Do I need a visa for Peru on a British passport?
Our country guide says British passport holders do not need a visa for stays under 183 days, with six months passport validity. Entry rules change, so please confirm with the embassy before you travel.
Source: /guides/peru05 / By business type
Different businesses, different first question.
Booking-led businesses with a long consideration period share the same shape.
06 / Questions
Answers, before you ask.
What is an AI chatbot for a travel company?
An assistant that reads your itineraries, inclusions, terms and country guides, then answers the questions travellers ask before booking and after, citing the page or document each answer came from.
Can it answer visa questions?
It quotes what your own country guide says and tells travellers to confirm with the embassy, because entry rules change without notice. It will not present entry requirements as guaranteed.
Can it read our itinerary PDFs?
Yes. Upload itineraries, kit lists and terms as PDF, Word or Excel and it answers from those alongside your website pages.
Can it change or cancel a booking?
No. It explains your published terms and captures the request, then passes it to your team with the full conversation. It has no access to your reservation system.
Answer the traveller planning at midnight.
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