Detects per message
Not a language picker. It reads the question and replies in kind, even if the thread switches.
Home / Features / Multilingual
🌐Answers in their language, from your English pages.
You do not have to translate your site to answer someone in Spanish.
Most businesses lose international enquiries for a boring reason: nobody was awake, and nothing was in the right language. AidEcho detects the language a question arrives in and answers in it, working from the pages you already have.
Multilingual AI chat means the assistant detects the language a question is asked in and replies in that language, working from your existing source pages rather than a separately translated site. AidEcho does this per message, so a conversation can switch language mid-thread.
01 / What it does
What it removes from your to-do list.
Translating a site is a project. Answering someone in their own language should not be, particularly when the answer already exists in English.
One knowledge base
Your English pages stay the single source of truth. No parallel content to maintain.
Covers your night
International enquiries arrive when your team is asleep, which is most of them.
Still cites
The source link is the original page, so an answer stays traceable regardless of language.
02 / In practice
One enquiry, two languages, one source page.
Bonjour, livrez-vous en France et sous quel délai ?
Oui, nous livrons en France sous 4 à 6 jours ouvrés, et la livraison est offerte au-delà de 80 euros.
Source: /shippingAnd if I need to return something?
Returns are free within 30 days. You print a label from your order confirmation and drop it at any pickup point.
Source: /policies/returnsMerci. Est-ce que quelqu'un peut me confirmer pour une commande groupée ?
Une commande groupée se traite au cas par cas, donc je passe la main à l'équipe avec votre demande.
Handed to a teammate
CL
Bonjour, Claire ici. Je peux vous faire une offre pour une commande groupée. Combien de pièces ?
03 / How it works
No translation project required.
The assistant reads your pages in whatever language they are written and answers in whatever language it is asked, with an extra check that carries the question's real meaning across languages before it goes looking for an answer.
- Detected, not selected No language dropdown for the visitor to find. It simply replies in kind.
- Mid-thread switching Someone can ask in French and follow up in English without anything resetting.
- One set of pages Publish once in your own language. Nothing to keep in sync across translations.
- Handoff carries over When a person takes over they see the conversation as it happened, in both languages.
04 / Straight about the limits
Where to be careful.
This is genuinely useful and genuinely not a translation service. The distinction matters for anything legal or regulated.
- Answers In the language asked, from the meaning of your source pages.
- Is not A certified translation. For terms, contracts or regulated wording, publish an official version.
- Cites The original page, which will be in your own language. Say so if that matters to your audience.
Können Sie mir die AGB auf Deutsch schicken?
Unsere offiziellen Bedingungen liegen nur auf Englisch vor. Ich kann Ihnen den Inhalt gern auf Deutsch erklären, aber rechtlich gilt die englische Fassung.
Source: /terms05 / Nearby
Works with the rest of it.
Answering in another language is more useful when the rest of it works too.
06 / Questions
Answers, before you ask.
Which languages does it support?
It is not a fixed list. The model detects the language of the question and replies in it, which covers the languages your visitors are realistically writing in.
Do I need to translate my website first?
No, and that is the point. It reads your existing pages and answers in the visitor language, so there is no parallel content to create or keep in sync.
Will the source link be translated too?
No. The citation points at your original page, so someone can always check the source even if it is in another language.
Is it accurate enough for legal or regulated wording?
Treat it as an explanation, not a certified translation. For terms, contracts or anything regulated, publish an official version in the language you need and let the assistant cite that.
Answer the enquiry that arrived in French.
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