Product pages
Descriptions, variants, sizing and care, straight from your storefront.
Home / Integrations / Shopify support agent
🛒The AI Shopify support agent that answers shoppers instantly.
Add AidEcho to any Shopify store with one line of code. It reads your store, answers shipping, returns and product questions, captures the sale, and hands off to your team.
A Shopify support agent is an AI assistant that reads your Shopify store and answers customer questions about shipping, returns, sizing and stock, then captures the lead or hands off to a human. AidEcho installs on any Shopify theme with one snippet and goes live in minutes.
Works with the tools you already use
SShopifyWWooCommerceMMagentoBBigCommerceWWixSSquarespace
What it does
A shopify support agent, built on your own content.
- Answers shipping, returns and sizing from your store pages, with the source
- Handles where-is-my-order from your own policies
- Recommends products and captures the email in-chat
- Hands order disputes to a human with the full context
Do you ship to Canada, and how long?
Yes, standard is 3 to 5 business days, and shipping is free over $60.
Source: /shipping
The widget itself
A bubble that looks like it belongs on your storefront.
One line of code adds it to your theme. What shoppers actually see is set in your dashboard, not in the snippet.
- Look Widget color, theme, avatar, greeting and position, matched to your storefront.
- Voice Friendly, formal or technical - it writes like your brand, not a generic bot.
- Hours Business hours, timezone and an offline message for after your team logs off.
- Escalation When to hand off, a delay before offering a person if you want one, and what the shopper sees while they wait.
Everything it reads
Every page, every policy, every product.
None of this needs a connection to your Shopify admin - it reads your storefront the way a shopper does, the day you add the snippet.
Collections
What belongs together, so a browse question gets a real answer, not a shrug.
Shipping and returns
Your published policies, cited by page whenever they answer a question.
Blog and guides
Size guides, care instructions and how-tos become answers too.
Uploaded files
PDF, CSV, Markdown or HTML, for specs and charts that never made it onto a page.
FAQs
Your own FAQ page, read and cited like any other.
What it can do once connected
Connect Shopify and it stops reading, starts checking.
Link the store connector and these answers switch from your product pages to a live call to Shopify at the moment your shopper asks.
Live price and stock
The current price and exact stock count, not the day the page was last edited.
Order status
"Where is my order" answered instantly for a verified shopper, straight from its real status.
Order history
A verified shopper can ask what they ordered last month and get a real list back.
Cards in the chat
Not just an answer. A shelf.
Once the store connector is live, a search becomes a scannable list, a single product becomes a price and stock card, and an order becomes a status card, right in the conversation.
Searching
Show me running shoes under $100
Here is what is in stock under $100.
👟$79
🥾$95
One product
Tell me about the Pace Runner 3
Pace Runner 3
$95$79In stock, ships tomorrow
8910
An order
Where is order 10482?
Order #10482
ShippedDue Thursday
Straight about the limits
Where to be careful.
A real capability, with real edges. This is the actual dashboard screen, not a mockup.
- Needs A Shopify store connected, a few minutes to set up.
- Order data Only released after the shopper verifies their identity. Nothing order-specific shows before that check passes.
- Catalogue still works without it Descriptions and policies are read from your pages either way, this adds the live and personal layer on top.
In your dashboard
And a human is always one tap away.
When a person is needed, your team picks up with the full conversation and context.
Shopify support agent FAQ
Answers, before you ask.
What is a Shopify support agent?
A Shopify support agent is an AI assistant that reads your Shopify store and answers shopper questions about shipping, returns, sizing and stock, then captures leads and hands off to your team when a person is needed.
How do I add AidEcho to my Shopify store?
Paste one line of code into your theme, or add it through your theme settings. It goes live in minutes, no plugin lock-in.
Will it make up answers about my products?
No. It answers only from your store pages and documents, and can show the source. If the answer is not there, it hands off to a human.
Can it check live stock or an order's status?
By default it reads your product pages and shipping policy. Connect the store connector and it checks live price and stock, plus order status for a verified shopper.
Does it work with WooCommerce or other platforms too?
Yes. AidEcho works on any website, including WordPress, WooCommerce, Wix, BigCommerce and plain HTML.
Turn on your shopify support agent.
Add your website, watch AidEcho read it, and go live in minutes. Free to start.
No credit card to start. Live in minutes.