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The AI Shopify support agent that answers shoppers instantly.

Add AidEcho to any Shopify store with one line of code. It reads your store, answers shipping, returns and product questions, captures the sale, and hands off to your team.

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A Shopify support agent is an AI assistant that reads your Shopify store and answers customer questions about shipping, returns, sizing and stock, then captures the lead or hands off to a human. AidEcho installs on any Shopify theme with one snippet and goes live in minutes.

Works with the tools you already use

SShopifyWWooCommerceMMagentoBBigCommerceWWixSSquarespace

What it does

A shopify support agent, built on your own content.

  • Answers shipping, returns and sizing from your store pages, with the source
  • Handles where-is-my-order from your own policies
  • Recommends products and captures the email in-chat
  • Hands order disputes to a human with the full context
Do you ship to Canada, and how long?

Yes, standard is 3 to 5 business days, and shipping is free over $60.

Source: /shipping

In your dashboard

And a human is always one tap away.

When a person is needed, your team picks up with the full conversation and context.

app.aidecho.com / desk
AidEcho Desk handoff

Shopify support agent FAQ

Answers, before you ask.

What is a Shopify support agent?

A Shopify support agent is an AI assistant that reads your Shopify store and answers shopper questions about shipping, returns, sizing and stock, then captures leads and hands off to your team when a person is needed.

How do I add AidEcho to my Shopify store?

Paste one line of code into your theme, or add it through your theme settings. It goes live in minutes, no plugin lock-in.

Will it make up answers about my products?

No. It answers only from your store pages and documents, and can show the source. If the answer is not there, it hands off to a human.

Does it work with WooCommerce or other platforms too?

Yes. AidEcho works on any website, including WordPress, WooCommerce, Wix, BigCommerce and plain HTML.

Turn on your shopify support agent.

Add your website, watch AidEcho read it, and go live in minutes. Free to start.

Start free See pricing

No credit card to start. Live in minutes.