Cost
Is it fixed fee or hourly? What is the hourly rate? What are disbursements? Do you do no win no fee?
Home / Industries / Legal
⚖Answers what you charge and how it works. Never what they should do.
The line is not blurry, and the assistant is on the right side of it.
Most enquiries to a firm are about cost, process and timescale, and none of them require a solicitor. AidEcho answers those from your own pages, and stops completely the moment a question becomes about their actual situation.
An AI chatbot for a law firm is an assistant that reads your fee scales, service pages and process guides, then answers the cost, timescale and procedure questions people ask before instructing a solicitor. It has no legal knowledge of its own, cites the page behind every answer, and routes anything about a specific matter to your team.
01 / What it does
Four questions people ask before instructing anyone.
These arrive before a firm is chosen, and a vague answer to any of them sends the enquiry elsewhere. All four are already on your site.
Timescale
How long does probate take? What happens first? How many meetings? Can it be done remotely?
Process
What do you need from me? What documents? Who will handle it? How do I get updates?
Practicalities
Do you offer a free initial call? Are you regulated? Do you have legal aid? Where are you based?
02 / In practice
One enquiry, and where it stops.
What do you charge for a straightforward will?
A single will is a fixed 250 pounds plus VAT, and mirror wills for a couple are 400 plus VAT, including one round of amendments.
Source: /wills/feesDoes that include a trust?
No, trusts are quoted separately because they vary. The fees page lists the common structures and their fixed prices.
Source: /wills/feesMy mother has dementia and my brother has power of attorney. Can she still change her will?
That is a question about capacity in a specific situation, which is legal advice and not something I can give. I am passing you to the private client team so a solicitor can answer properly.
Handed to private client
RA
Hello, Rachel here from private client. Capacity is assessed at the time of instruction. May I take some details and arrange a call?
03 / How it works
Built so it cannot stray into advice.
The safety property here is not a promise, it is a consequence of grounding: the assistant has only your published pages to answer from.
- Only your pages It has no legal knowledge of its own to volunteer, so if you have not published it, it cannot say it.
- Routes by practice area Conveyancing, family, private client and litigation each receive their own enquiries.
- Captures properly The fee earner opens the enquiry already knowing what was asked, not just a name and a number.
- Logged in full Every conversation is recorded, so you can see exactly what was said on behalf of the firm.
04 / Straight about the limits
The line it will not cross.
In a regulated profession the limits matter more than the features, so these are stated plainly.
- Answers Fee scales, service descriptions, process, timescales, documents required and how to instruct.
- Never Applies law to a set of facts. Anything about a specific matter is legal advice and goes to a solicitor.
- Cannot See a case file, a matter number or the status of an ongoing instruction.
- Means Your published pages are the control. Review them as you would any client-facing document.
Do I have a claim if I was dismissed after eleven months?
Whether you have a claim depends on your circumstances, and that is legal advice rather than something I can answer. Our employment page explains the general process, and I can get you to the team now.
Source: /employment05 / By business type
Different businesses, different first question.
Professional services share the same shape: fees published, advice withheld.
06 / Questions
Answers, before you ask.
What is an AI chatbot for a law firm?
An assistant that reads your fee scales, service pages and process guides, then answers the cost, timescale and procedure questions people ask before instructing a solicitor, citing the page each answer came from.
Will it give legal advice?
No. It answers only from what your firm has published, so it has no legal knowledge of its own to offer. It can quote a fixed fee because that is on your site, and it cannot apply law to a set of facts because that is not.
Can it see a case or matter?
No. It has no access to your case management system. It explains process and captures the enquiry, and anything about a live matter goes to your team.
Can enquiries go to the right department?
Yes. Routing is by practice area, so a conveyancing enquiry and a family enquiry never land in the same inbox.
Answer the fee question at nine at night.
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